When you choose a company to provide CPI, evaluating the quality of products and service delivered by that company is critical.

With more than 30 years of experience supplying collateral protection insurance programs to the lending industry, State National has a proven track record for delivering quality. Our continued performance monitoring and management gives us the confidence to offer clients quality assurance in our contract where we define our commitment to meet service standards for data entry, electronic data interchange (EDI), claim settlement, call center performance, and other important areas.

To ensure we maintain our exacting standards of quality, through regular client contact and annual customer service surveys, we continually evaluate all areas of our company and programs, including:

• Information technology, where Foundstone’s FoundSecure™ Seal signifies that our network environment is maintained in a security-conscious manner.
• Workflow management, where we measure our efficiency and accuracy in responding to thousands of transactions from clients and borrowers.
• New client assistance, where we ensure the conversion process is simple and trouble-free.
• Borrower notification, where we avoid unnecessary notices or policy placements by using real-time, online systems in order to base action on the most current information, and where a customer service representative performs a final document check before mailing.
• Call center performance, where we continually monitor call center statistics against standards and where State National consistently ranks well above industry averages in all categories.
• Claims, where we continually handle claim payments in one-third the time of average carriers.