Calling All Intrapreneurs!
Through “Intrapreneurship,” Employees Help Drive a Company’s Success — Including Ours!
May 4, 2021
- In the early days, we placed computers and people at every one of our clients to service each organization’s account. Internally, an employee asked, “Why don’t we centralize the dedicated call function of those jobs to allow the person to provide better uninterrupted service to the client?” With that, our premier, one-of-a-kind contact center at State National was born. Because different Lender Services clients want different levels of service, ultimately a centralized contact center was best for the client and the effectiveness of the program.
- Our Claims team asked, “Wouldn’t it be great if we could offer our superior outside insurance claim services together with the repossession, remarketing, and skip tracing services from our superb partner Roquemore?” And the CARS program was born.
These are just two of the countless examples of enhancements, improvements, and process efficiencies that have sprung from the minds of SNC team members over the past 48 years. While these examples are large, a wide range of innovative ideas are being developed and nurtured at State National every day. I never thought much about what to call it, but recently I heard the perfect term — intrapreneurship.
An intrapreneur can be simply defined as an employee who develops an innovative idea or project within a company, either by being tasked to create one or by being inspired on their own. This concept has been ingrained in our associates since the beginning — and look how far we have come to develop the best portfolio protection products in the industry!
How do you encourage the intrapreneurs in your organization?
David Holmes has held the position of Director of Learning and Development at State National for twelve years. In this time, he has been able to build a learning culture and expand the sense of customer first throughout the company. David focuses both on employee skill-building and preparing associates to grow and move up within the organization. He and his team are responsible for all aspects of business, service, and leadership training within State National.