I Don’t Understand Why We Don’t Have All the Business!
- March 24, 2021
- Credit Unions, Finance Companies, Our Story, Resources and Tools for Success, Technology and Innovation,
What’s our EVP of Sales John Pearson shouting about? More money for financial institutions, amazing customer service, internally built programs, proactively avoided friction on claims, and superior technology. It’s undeniable, State National’s portfolio protection programs are better. Read to find out why.Read More
Why Recognize International Women’s Day?
State National Director of Client Services Francine Gagliano shares her thoughts about the importance of International Women’s Day. Find out how you can commit to doing your part to forge a gender-equal world.Read More
Emotional Intelligence Is the Key
Director of Learning and Development David Holmes shares how combining social and emotional awareness with a client-first mentality is paramount in creating a culture of constant service. Find out 3 components of this awareness you need to develop strong EI and ask yourself, “How will this idea improve the client experience?”Read More
Expanded Use of AI-Based WRAP Delivers Results
Our WRAP (Web-Based Robotic Automated Processing) system is continuing to increase efficiencies. WRAP now proactively searches for new policy information from the top 5 auto insurance carriers in the country. If a new policy is found, our robots will update a borrower’s insurance information without ever notifying the borrower!Read More
Innovation and Customer Experience
- February 11, 2021
- Credit Unions, economy, Finance Companies, Our Story, Technology and Innovation,
We define success by more than financial outcomes — we consider the quality of our relationships with our clients to be just as, if not more, important. Our high NPS score is due to State National’s culture, which is built around technological innovation and customer experience.Read More