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State National Case Study – Black Hills

The 20-year partnership Black Hills Federal Credit Union has with State National allows the credit union to focus on serving their members and improving the lives of those in their community. BHFCU trusts and relies on State National to support them and their members, and appreciates how State National’s technology, expertise, and personalized service protects both the credit union and their members.

Articles

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  • News
  • November 8, 2022

State National Companies Once Again Enhances Technology Stack

State National Companies’ NPS Remains Industry Leading at +86

6 Often-Overlooked Reasons a Tracked CPI Program Is Better

White Papers

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CPI, Blanket, and Self-Insurance: Which Is Better for Your Financial Institution?

What is Collateral Protection Insurance (CPI) and Does Your CU Need It?

Understanding how CPI works will help you decide if it is the best way to mitigate risk in your credit union.

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Portfolio Protection Program Comparison

A No-Nonsense Guide to Choosing the Right Portfolio Protection Program for Your Credit Union

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From High-Tech to High-Touch

How Artificial Intelligence Empowers Financial Institutions to Humanize the Digital Customer Experience

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Corporate Overviews and Program Overviews

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The Ultimate Checklist for Credit Unions

A Look Under the Hood

State National's Net Promoter Score

Case Studies

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SELCO Community CU/Red Canoe CU/CapEd CU: Automation + Expertise = Reduced Time and Effort

Affinity Plus FCU: From CPI Chaos to CPI Confidence

Bayou FCU: Implementation Turned "Overwhelming" to "Exceptional"

Credit Union Resource Videos

State National Stands Apart
At State National, portfolio protection IS our business, and that’s the foundation that makes our products and services premier class.

How State National’s AI Robots Work for You
Our AI robots automatically capture real-time borrower information and update our tracking system in seconds.

State National Interactive Texting for Faster Borrower Action
Learn about our fully functioning text solution that lets borrowers take action immediately and submit documentation with just a few taps on their phone.

True Sky & State National: Technology Partnership Enhances Member Experience
A shared obsession with enhancing technology and providing real value and service make True Sky Credit Union and State National birds of a feather! See how this successful long-term partnership has created both cost and time savings for True Sky, allowing them to provide an even better experience for their members. (You’ll also see how their “soaring” headquarters redesign has taken flight!)

The Difference is in the Details
State National is not the only company that offers portfolio protection — but we are the only one that puts safeguarding your loan portfolio at the core of everything we do. When it comes to greater ease of use, faster and larger claims payments, and a better borrower experience, be sure to look below surface claims — because the difference between an “OK” experience and a superior one is truly is in the details.

State National Virtual Visit
Take a virtual tour of our Bedford, TX, headquarters and see what makes us different.

How State National Reduces Borrower Noise
With State National’s exclusive technology solutions all you’ll notice is the peaceful sound of silence.

CapEd CU — How State National Delivers
When CapEd FCU in Boise, Idaho, needed to upgrade their CPI program, they put a number of providers to the test — but only one could deliver the level of service and protection they need.

Genuinely Better — Which Road Will You Choose?
When selecting business partners, it’s important to pause when you get to the fork in the road, and choose the route that leads to long-term success. Check out this short video to see why that road leads straight to State National.