State National’s Net Promoter ScoreDownload
The Ultimate Question
What is Net Promoter Score (NPS)?
An industry-recognized way to measure an organization’s customer loyalty by determining a client’s willingness to recommend.
Despite the major challenges that businesses have faced due to COVID-19, State National Companies’ Net Promoter Score (NPS) reached an all-time high in 2020. The company’s score of +86 is more than double the insurance industry average.