State National Achieves Center of Excellence Certification From BenchmarkPortal
Leading portfolio protection provider adds prestigious Center of Excellence Certification for its Customer Contact Center to its long list of accolades
February 27, 2023
BEDFORD, TX, February 27, 2023 – State National Companies is proud to announce its recent certification as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry, and coupled with State National’s “A” (Excellent) rating from A. M. Best, as well as a best-in-class Net Promoter Score (NPS) of +86, the company’s position as the leading provider of portfolio protection insurance in the financial services industry is solidified.
Matt Freeman, CEO at State National, states, “We have been long committed to achieving service excellence in our Customer Contact Center. We’re delighted to be recognized for the superior operational performance and experience we provide to our clients, as this is our customer experience standard. I could not be more proud of our team and this accomplishment.”
Service centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. Centers are judged against a Balanced Scorecard of metrics for efficiency and effectiveness. Those centers that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award.
“Our congratulations to State National Companies on becoming a Certified Call Center of Excellence on their first certification assessment with BenchmarkPortal,” said BenchmarkPortal CEO Bruce Belfiore. “This is a fantastic achievement for the entire contact center team and should be a source of great pride. Among the many metrics we benchmarked, I was particularly struck by the high level of customer satisfaction and by the efficiency with which contacts are handled. These measures show that State National is maintaining a balanced scorecard of quality and costs that results in exceptional best practice performance.”
About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their contact centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard.
From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting, and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
About State National Companies
State National specializes in portfolio protection solutions for both auto and mortgage, serving credit unions, banks, and specialty lenders of all sizes. As the only dedicated CPI provider who is also the underwriter, we offer cost-effective, tailored solutions with less paperwork, less time and effort required, and more transparency — all while delivering more in claim dollars than our competitors. To learn more, please visit statenational.com and connect on LinkedIn.
Maria McLendon, Vice President of Marketing
817-265-2000 x 1190