Innovation and Customer Experience

We define success by more than financial outcomes — we consider the quality of our relationships with our clients to be just as, if not more, important. Our high NPS score is due to State National’s culture, which is built around technological innovation and customer experience.

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Filene Guest Post, Credit Union Digital Transformation in the Age of COVID-19

The era of neighborhood branch gathering places may no longer be tenable as a new era dawns of self- and curbside-service, constant online connectivity, and conversation in virtual spaces. In partnership with State National, Filene’s Center for Emerging Technology is exploring the future of digital financial services.

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How Can Lenders Best Protect Their Financial Institutions and Their Borrowers?

Credit unions, banks, and finance companies can’t protect against every risk — we simply can’t know the future. But other vulnerabilities give plenty of warning signs, if only we are paying attention.

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